Need a little help?

Check your internet connection, then try the same provider (Apple, Google or email) you used to register. If profile synchronisation fails, select Retry. Never share your password or an authentication code.

Ask your partner to check that the invitation is still active. If the link doesn’t open, try entering the code in the app. An invitation must be accepted to link your accounts.

Check notification preferences in My space and Ursilia’s notification permission in your iPhone or iPad settings. Focus modes and system settings may delay or hide alerts.

Open My space, then data and account management. You can request an export or delete your account. Deletion may require signing in again.